Buying wine online with Get Wines Direct is simple. Follow the steps below to place your order.

Existing Customers

Click Log In/Register and enter your email address and password.

If you have forgotten your password, use the password reset link on the login page.

After purchasing you can check your order status or previous purchases by selecting Invoice/Order History in the Your Account dropdown next to My Cart.

First Time Customers

1. Find Your Wine

• Browse wine categories across the top of the homepage.
• Or search using the search bar.
• Click View Details to read tasting notes and product information.
• Select your quantity and click Add to Cart.

Note: Orders must be in multiples of 12 or 15 bottles unless otherwise stated. You can build your own mixed dozen.

2. Review Your Cart

• Click My Cart
• Select Proceed to Checkout
• Adjust quantities or remove items if needed
• Enter any discount code or gift voucher

3. Create Your Account

New customers will be prompted to create an account before payment.

• Enter your contact details
• Create your password
• Click Register

Your login details will be used for future orders.

4. Delivery & Payment

Confirm your delivery address and choose your payment method.

• Visa
• Mastercard
• Amex
• PayPal
• Afterpay

You will receive an order confirmation and tax invoice by email.

Delivery Information

• $11.99 delivery per carton Australia wide
• Typical delivery time: 7–10 business days
• You must be 18 years or over to purchase alcohol
• Proof of age may be required upon delivery

If no one is home:

• If authority to leave is provided, the driver may leave the parcel if safe.
• If authority is not given, a collection card will be left.
• Orders not collected within 5 business days may be returned.

Wine cannot be left outside property boundaries.

Returns & 100% Satisfaction Guarantee

If you are not satisfied with your order, you may return your wine within 365 days.

• Return freight is covered by us
• Delivery fees are not refundable

Sampling allowance:

• Up to 2 bottles from a 12 bottle case
• Up to 25% of smaller orders

Refunds are processed within 2–3 business days after returned goods are received.

Frequently Asked Questions

What is the minimum order?

Orders must be in multiples of 12 or 15 bottles unless stated otherwise.

Can I build my own mixed dozen?

Yes, as long as the total bottle quantity is at least 12 bottles.

How long will delivery take?

Delivery is usually 7 to 10 business days.

What happens if I am not home?

If you provide authority to leave, the driver may leave the parcel if safe. Otherwise, a collection card will be left.

Can I change or cancel my order?

Changes must be made before dispatch. Please contact us as soon as possible on 1300 559 463.

How do I track my order?

Log into your account and check Invoice/Order History.

Can someone help me choose my wines?

Yes. Please call 1300 559 463 and we will assign a wine consultant to assist you.

How do I receive marketing emails?

You can sign up on our website here or update your preferences in your account under Communication Preferences.

You can choose the types of offers you would like to receive and update your preferences at any time.

Can I refer a friend?

Yes. Visit our Refer A Friend Page to get started.

Refer 1 friend – once they sign up, you will both receive a $25 voucher.
Refer 4 friends – you will unlock an additional $40 discount on your next order.

Step 1: Complete the referral form.
Step 2: Share your unique link with friends.

How can I review my wine order?

After you have had time to enjoy your wine, we will send you an email inviting you to leave a review.

Rate your wine and share your thoughts. Keep an eye on your inbox for a small thank you from us.

How do the Buy One Case Get One Free deals work?

Purchase one advertised case of 12 bottles and choose a second case of 12 bottles free.

Delivery is $11.99 per carton, so delivery applies to both cases unless otherwise stated.

Selected wines only. Look for the Buy One Case Get One Free badge on eligible products.

How do gift cards work?

Gift cards are valid for 3 years and can be redeemed online only. They cannot be exchanged for cash.

Need Help?

Phone: 1300 559 463
Email: info@getwinesdirect.com

Read full Terms and Conditions here.