Testimonials

Hi Sara, Thanks so much, we received the wine labels today. I didn't realise they were arriving express post. We are so incredibly impressed!! They look fantastic and will be a real highlight on our Golf day. I was so impressed with the service you offered and the delivery time was most unexpected. I cannot speak highly enough of your service and have already been raving about it to others. I'm now thinking up the next creation I can do.

KERRI VIC

Dear Tony & Crew at Get Wines Direct, Thank you for the great buys you source, you have provided our family friends with many a reasonably priced night( drinking wise) although we dont always feel so good the next day ! You are a great company & since starting with you, have cancelled all our other wine clubs. Keep up the great work. Thanks & kind regards

CECILIA QLD

Dear Maree, Thank you so much for all your help yesterday. Geez, you made us feel like VIP's! Brilliant customer service. Y'all are the best! Cheers!

PAM WA

HI Get Wines Direct Our wines arrived safely yesterday morning. We chilled down a bottle of the Found Stone Pinot Grigio and took it with us to a little Chinese Restaurant last night for dinner. What a fantastic wine . . . thank you for your recommendation, it is great and for that price it's even better. Keep them coming !! Have a great Christmas and New Year. Cheers

Ron & Jannette QLD

Hello GWD, Thank you for a continuing great service. I've just placed an order with ease and speed.

MARGUERITE QLD

Recently in the "Quaff 2010 Best Wines In Australia Under $15" Peter Forrestal gave us a great review as you'll see below. He also raves about the Berton Foundstone range of wines which we have at just $9.95 a bottle plus FOR EVERY CASE PURCHASED WE WILL THROW IN ANOTHER CASE ONE ABSOLUTELY FREE. EQAUATES TO LESS THAN $5 A BOTTLE SUPERB VALUE. "The following websites often have some excellent prices, & all have a wide range, including some small producers, harder to get wines &, in many cases, a good choice of cleanskins. Judging by it's newspaper advertising & the strong recommendation of my pal Jon Cook, the biggest of these may well be Get Wines Direct. I have received wines to review from them; what I've seen has been most impressive." "THE QUAFF 2010 'Move over Darling' BEST NEW LABEL AWARD Bob Berton has been around the wine industry for quite some time & made a notable impact when he was with Miranda in the Riverina & the Barossa. Berton Vineyards started up four years ago & bought the Southcorp Winery at Yendah. There's a huge range of wines. Their 'Foundstone' label, which sells for $10 (Our Price $9.95 BUY A CASE GET A CASE FREE), scored a 'bloody good' for the Shiraz & 'good' ratings for the Unwooded Chardonnay & Pinot Grigio. In each case, it's amazing value for money because the quality is high & the price low. His 2008 Berton 'The White' Viognier is rated 'good' & sells for $12. 'Foundstone' is a label to watch & Berton Vineyards a winery to look for. THE QUAFF 'Sausages & Chips' BEST RED WINE UNDER $10 AWARD On the shortlist for this award are: 2008 Berton 'Foundstone' Shiraz, 2008 De Bortoli 'Montage' Cabernet Merlot nad 2008 De Bortoli 'Sacred Hill' Shiraz Cabernet."

QUAFF 2010 AUSTRALIA

Sara, Just wanted to thank you for such a fabulous experience dealing with you and your company. We have just received our 6 cartons of wine, a week ahead of schedule and the personalised labels look fantastic. Thank you for making everything so easy; without a doubt that was the easiest, most hassle free experience I have had in some time. Thank you!!

MIN QLD

I would just like to thank you for the courtesy and efficient manner that your staff have shown regarding my enquiry. Everyone I spoke to was delightful. Many other companies would benefit from your style of customer service. I'll now go and have another drink. Cheers

DAVID MARTIN VIC

I would just like to compliment Wines Direct on the recent service supplied to myself from one of your staff (Shae) she sorted my problem and was completely understanding an extremely pleasant person to deal with. I would also like to say I will continue to purchase my wines from your company. Thank you

CAROLE LYNE TAS

We have been buying from Get wines Direct for about four years and in that time have never had a bad buy. Some of our purchases have been truly spectacular. It is certainly worth a try. I have found them to be totally reliable to deal with and I find their tasting notes and descriptions of the wines to be accurate, at least to our taste.

IAN ACT

I've never been dissapointed with your accuracy when describing the taste, the blend, and the longevity of all the wines purchased by me, well done and keep up the outstanding work.

MIKE ARANDT VIC

Dear Sara, I would like you to forward my email to your supervisor for you deserve the praise. I can not thank you enough for the professional manner in which you have dealt with me over the purchase of wine and labels. I will definitely advise my family and friends and my fellow Lions of the outstanding customer service I have received from you. I received the wine yesterday and the labels are just what I wanted and I would like to thank you for your advice. You will definitely hear from me in the future.

DARLENE LAWLER ACT

Hi, My name is Mary Lawson and I rang last Saturday with a query. I spoke to a girl called Samm. I want to say that she was so professional and went out of her way to help me with my inquiry. I cannot speak more highly of her. I wish all call centres had people like her. Again I wish to thank Samm for all her help. Kind Regards

MARY LAWSON NSW

Dear Sir/Madam I wanted to thank you for providing such a fantastic, efficient and friendly service. I recently placed an order (including wine label order) through Samm. She was so lovely to deal with and turned around my order within a very short period of time. Please pass on my compliments to your team. Kind regards

EDWINA STARCK SA

We have just found that we have been your customer for the last THREE YEARS. It is amazing how time pass and the most important thing is the quality or you service and of course the most important thing is the quality of the wines you sell. We did not calculate the savings we made during this period from buying wine from you ... but we believe it is quite good. During these 3 long years in the life of wine buying we don't recall any complaint or question or or or ... it is just perfect business. Please keep the good effort and wish you all the best.

MR & MRS BARAKAT QLD

Emily, I would like to express my appreciation to you personally for responding to my enquiry in a very understanding and professional manner. I am sure I will enjoy the wine and I look forward purchasing wine through Get Wines Direct in the future.

PAUL ZEGENHAGEN QLD

I got my wine :) Thanks so much. I didn't expect them to arrive this soon. The bottles keep staring at me. I think I'll drink some tonight. Thank you so so so much for your excellent service. Have a lovely day and yes I'll contact you again when I need some wine therapy. Best wishes

DESIREE NSW

Hi Emily, That’s very kind of you. I am most impressed by the service provided and your most generous gesture. I work in marketing, and am a fervent believer that all the advertising and marketing a company can do, falls by the wayside when the customer experience is average. I’m actually collecting material for a book on this, and your response to my minor quibble is a great example of how excellence in responding to a customer’s complaint is a valuable tool can do more than just rescue a situation – and actually create stronger customer loyalties. In addition, your response is the sort of thing that will prompt me to recommend Get Wines Direct to friends and colleagues even more. Once again thanks, and congratulations!

PETER NSW

Emily, Your service is a credit to you and your company. You could set up a separate company teaching Australians about service standards and customer satisfaction. You have retained me as a customer BEFORE I taste your selection. Best regards,

PJM NSW

Many thanks for your prompt and enthusiastic response. You Get Wines Direct peoples are indeed Australia’s most skilled and lovely online marketers. Many thanks,

ANDREW QLD

Thanks so much for dealing with this so promptly and so efficiently, Shae. Your service ethic is a credit to you and your company. Regards,

STUART DANN TAS

Shae, Thank you so kindly for your fantastic customer service – I am sincerely impressed. I certainly will continue to use your products and service. Brilliant – no drama, and that’s what I call A1 customer service. Please convey my sincere thanks to your superiors. Regards,

GARRY LOCKETT VIC

Thanks again Shae for your excellent customer service. You are a credit to your employer and Get Wines Direct is a credit to the online sales community. Your loyal and generally satisfied customer,

JANICE MCDONNELL VIC

Today I received my first case of wines and was vey surprised to say the least. I only placed the order 3 working days ago and did not expect this level of efficiency. I spoke to one of your staff on the phone about your general organization and delivery procedures and again I have nothing but praise for the manner in which she handled my queries. Full and clear answers were provided in a very friendly manner. There was no feeling that she wished to get rid of me as quickly as possibe which is a serious failing of at least 1 of your competitors. Well done. I will most certainly order again when I require more wine and I will certainly tell my friends of my very positive experience in my dealings with you. Once again thank you

ALLAN LAKE NSW

Thank you very much. You people are terrific and I appreciate the service that your company gives, greatly. It is a refreshing thing to see. I will certainly continue buying from you not only because of the great range of wines and good prices but because of your exemplary service. Once again thank you. Regards Terry Morgan

TERRY MORGAN NT

Hi Emily, Thanks for your email. You made my day. It's always nice to know there's a caring human being "somewhere" behind all the emails and technology. And thanks also for your kind offer . Not only is it REAL nice to know we're dealing with a company of integrity, but also one that displays some common sense. A somewhat rare commodity in this world. As a further sign of my good faith I bought a dozen of your 'highly recommended red clean skin offer" this morning that was in the GWD email. And I made this order over the phone so as to get it right!! Peace to all, but in the meantime let's have a drink !

PETER H VIC

Dear Emily, May I say what a genuinely friendly and a fabulous professional phone manner you have, and also thankyou for adding a personal touch to the email I received regarding the refund for the double charge. If only more people had your level of courtesy and charm, the world would be a better place. Enjoy your weekend, Christmas and New Year. Best Wishes,

ROBERT FRETWELL NSW