Your Questions Answered
TRADING HOURS
Q: What are the trading hours for the Call Centre?
A: The 1300 number will only be answered between the hours of 8:30 AM and 6:00 PM EST Monday to Friday for placing orders and enquiries.
We have also extended our trading hours and operate weekends between the hours of 9:00 AM and 4:00 PM EST.
Q: What are the trading hours for the Richmond Tasting Room and Store Front?
A: Our Richmond outlet is open for purchases and tastings during the following hours:
Monday to Friday: 10:00 AM - 6:00 PM
Saturday and Sunday: 10:00 AM - 5:00 PM
SHIPPING
Q: Is Australia Post your normal carrier?
A: Australia Post is our national Carrier, Fastways may be used in some areas of Queensland
Q: Special Delivery Instructions and Weekend Deliveries?
A: Delivery will occur during normal business hours only. If the event Australia Post cannot obtain a signature for receipt of your order, your consignment will be carded to a local Delivery Centre or Post Office, and advice to this effect will be left advising you of this location for collection. Please note that Australia Post will not re-deliver once an item has been carded to await collection.
You are however more than welcome to specify instructions giving authority for the wine to be left on the premises should you not wish to collect your order from the Post Office.
*Please note delivery to the door will not occur in some rural areas.
Q: Do you ship Internationally?
A: Due to licensing restrictions we are unable to ship internationally. Should you wish to place an order from overseas for delivery within Australia, please email info@getwinesdirect.com and we can have this arranged for you.
MISSING ITEMS
Q: What happens if the wine is taken from the front door?
A: Get Wines Direct and the contracted courier company will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature.
PRODUCT UNAVAILABILITY
Q: : What happens if a product within my order sells out?
A: Our office will contact you as to offer alternative product(s). Should this not meet with your approval an immediate credit will be processed back on to your credit card as we opt not to keep credits in lieu.
FREIGHT
Q: Do you Charge Freight?
A: Get Wines Direct charge a flat fee of $7.50 per carton Australia-Wide for delivery. As we use Australia Post as our preferred carrier, you are more than welcome to have your orders delivered to a home, work or PO Box address - which ever is most convenient for you.
PACKAGING / DAMAGE IN TRANSIT
Q: How many bottles are there in a Carton?
A: There are 12 standard bottles in a carton, however please note that Magnums (1lt bottles) are shipped in 6 packs. Any damages sustained in transit are totally covered and will be refunded back on to your credit card.
DELIVERY TIMES
Q: What is the turn-around time to receive an order?
A: We ask that you please allow 7 - 10 working days for delivery.
COLLECTING ORDERS
Q: Can I place a phone or web order and personally collect the goods from the Richmond outlet?
A: Unfortunately as we do not have the facilities to do so, we are unable to hold pre-paid orders for collection from our Burnley Street outlet. All phone and web orders will be shipped and delivered via Australia Post.
Should you wish to collect your order from our Burnley Street outlet, please simply come on in and purchase direct from the bar. The beauty of this being you may sample the products before you buy.