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Business Hours
Q: What are you business hours for the Call Center?
A: The 1300 number will only be answered between 8:30 AM and 6:00 PM EST Monday to Friday for placing orders and enquiries.
Q: What are your business hours for the Tasting Room and Store Front?
A: The Richmond Store front is open for tastings Monday to Friday from 10:00 - 6:00 and on Saturday and Sunday from 10:00 - 5:00
Shipping
Q: Is Australia Post your normal carrier?
A: Australia Post is our national Carrier, Fastways may be used in some areas of Queensland
Q: Special Delivery Instructions and Weekend Deliveries?
A: Delivery will occur during normal business hours. If the event Australia Post cannot obtain a signature for receipt of your order these item(s) will be carted to a local delivery centre and advice to this effect will be left advising you of this location for collection. Please note Australia Post wil not re-deliver.
Q: Out of stock product and items sold out?
A: Our office will contact you and offer alternative product(s). Should this not meet with your approval an immediate credit will be offered.
Freight
Q: Do you Charge Freight?
A: Due to the rising cost within the Transport industry over the last 12 months the packing / delivery fee will be increased from $5.00 per Case to $6.50 per Case taking effect on the 01st January 2008
Thank you for your understanding in that matter.
Missing Items
Q: What Happens if the wine is taken from the front door?
A: Get Wines Direct and the contracted courier company will not be held responsible for any missing goods when delivered without a signature.
Packaging
Q: How many bottles in a Carton ?
A: There are 12 bottles in a carton unless it is a Magnum these are sold in lots of 6
Delivery Times
Q: What's the expected delivery times?
A: Please Allow 7-10 Working Days For All Deliveries.
Ordering
Q: Can I collect my order personally and pay over the phone?
A: No I am sorry you can not place a phone order and collect from 157-161 Burnley Street. Thank you for your understanding on this matter. We can also not put wines aside.
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